Unfortunately you can thank Deliveroo for the one star review. 🌟 don't be upset with me for this review; if I was the owner of this restaurant, I'd seriously reconsider your partnership with Deliveroo.
Ordered our meals around 6pm with an expected arrival time of 655pm. When there was no update on our meals, called the restaurant to find out that the driver had not even arrived to collect our order.
Finally got hold of a customer service rep aeound 8pm from deliveroo who could only say that there was an issue and they could reallocate another driver. Too little too late, the food would have been cold by time it arrived.
Yes, this is a reflection on the restaurant as this is part of the service they offer. Therefore, it gets one star. The was also a service fee of $3.99 charged and a $4.99 delivery, so not sure where these funds are going to.
Ended up cancelling the order with a full refund. Won't order form here again. This delivery service is doing a true disservice to your establishment and hurting your reputation. See less
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