Very cozy atmosphere as I walked in but it was almost completely empty - only one customer. I was confused because it is in a great location -middle of Norwood. I realised why a couple of seconds later. The guy behind the counter was exceptionally rude. When I asked a simple question about one of the things they served, he stared at me, almost in a hostile way for quite a while, then he literally shrugged, said "I dunno" and just continued to stare at me. All I wanted to know was if one of the items was gluten free - so I could buy it -as in I wanted to give him money! After a while of continuing to stare at me, he said "In 15 years of working here I've never been asked that" - as though it was a completely outrageous thing to ask, and I was some kind of offensive, deranged freak. Now, I don't want to call someone a liar outright, but it seems unlikely to me that in 15 years no-one has ever asked him about whether what he sells is gluten free. After staring at me for a bit longer he suggested I go to the cafe down the road. I did exactly that, because he was so hostile - I felt quite intimidated - and I actually didn't want to stay in that space. The cafe just down the road was great - they have lovely food, great service, were very friendly, went out of their way to check what they were serving me was gluten free. I would not recommend Vileroy at all. The whole experience was a bit disconcerting and definitely unwelcoming. If they changed their name to Vile it would be more accurate. See less
... See all
3.6
