This 5-star review may start by sounding like a 1-star when I say that our first two visits weren't ideal... But as a previous restaurant manager, I must say the way the wait staff handled these two unusual situations (that were out of their control) was impeccable. First visit was the busiest night in history (so there was an hour long delay on our meals), but when the meals came out they were delicious and generous. The staff were incredibly professional and on the ball in terms of keeping us in the loop and also generously comped us drinks to apologise for the wait (without having to be prompted by any complaint by us). They were polite, friendly and very professional. The second night we visited was on a busy public holiday, and whilst we were greeted with notably outstanding customer service, sadly my vegetarian salad was of very poor quality (portion and freshness of produce)... certainly not to the same excellent standard as last time we visited. I gave my feedback to the floor manager, who agreed and took the time to explain the challenges of the 4th public holiday in a row (hell - can anyone keep salad fresh on day 4?) and how the venue prides itself on a very high quality of food and service. I wholeheartedly believe the manager when he says he takes a great deal of care hiring staff, as I really have been blown away by the high level of customer service in all wait staff and bussies we have encountered each and every time. My partner's meal was impeccable. I very much look forward to our 3rd visit, for some of the best customer service and professional hospitality wait staff I have experienced at any Melbourne pub in a very long time. 😀👍 See less
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4.3
