Wasted hours and hours of my time. Online shopping is supposedly to save you time!
I made sure to say that I do not want ANYTHING substituted, as my dietary needs are quite specific. I told the rep on the phone repeatedly, NO SUBSTITUTIONS .
Order arrives (bulk order - approx $1,400 worth) .... mostly SUBSTITUTIONS from their own woolworths brand!
I had to sit down count each and every thing.... was on the phone with customer reps 3 or 4 times..... each time over 30-45 mins.... continuously put on hold ....
We came to some sort of agreement.
Oh and they absolutely DO NOT pick the freshest stuff out for you.
I got a nice bag of moudly tomatoes, salads that had one day expiry left on them...
Literally had to go shopping the next day again to actually get the stuff I wanted.
Coles online is much better... when you tell them no SUBSTITUTIONS, they actually listen. See less
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