I was very disappointed with the order of Four Cheese and Salmon on 27/4/21. Oskar used to make my favourite pizza in Melbourne, but this most recent order was close to the worst. The bases were burnt and tasted essentially like pitta bread bases with none of their previous flavour. The toppings also lacked the former richness and looked sad, which is unacceptable for pizzas costing around $28.
Ordering online for delivery to Carlton North, my order was put through and payment was taken via card, after which I received an email saying that my order was cancelled, saying "You were charged when you placed the order but now the transaction was canceled." As it turns out, after speaking to staff, they would only deliver to addresses in North Melbourne, this was not stated. This means that an automated check was done on a delivery address, surely this could have been done before debiting a customer's card. After a full 24 hours, my reimbursement still hasn't been processed, so I have paid twice for pizzas that really didn't deserve to be paid for once.
This is mostly sad since I know how good the food and the staff there used to be, only a few months ago. I hope that these specific issues, and more importantly the ones affecting the restaurant in general can be remedied. See less
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