Arrived at Parwana at 6.15pm for a table for 2.
Seated and orders taken by 6.25pm.
Menu looked great and we were keen to feast so asked the waiter if we could stagger the meals.
He said “no problem”
We ordered Pekowrah, Manu, Narenj Palaw, Banjaan Borani, Gosfaneh Degee, Jaan-e-ama and Torshi.
We waited and waited.
Then, at 7.15pm the dishes arrived. Not one or two as requested but the whole lot at once.
So much that the Gosfaneh Degee was put on the table of the people beside us as there was no room on ours!
We asked the waiter to send a few dishes back to the kitchen to keep warm. He said it was a small kitchen and there was no room.
We tried to eat what we could as fast as possible before our dishes went cold.
So much food wasted as we couldn’t really take any with us as we were visiting from interstate.
The staff then completely avoided us. The table was not cleared (tables either side of us were) Guests around us were offered dessert. We were avoided like we had the plague.
After getting the attention of the waitress we asked for the bill.
Again, we waited and waited and after 15 minutes approached the counter (where the waitress was obviously annoyed we had) to settle our bill.
We had agreed earlier with the waiter we would not be paying for the lamb dish which by the time we got to try it, it was cold and tough. This was an issue that the waitress had to return to the kitchen 3 times to resolve.
The food at Parwana was really tasty, the portions were good but after agreeing to stagger courses and then serving 7 plates of food to a couple 50 minutes after ordering, I think we have good reason to be disappointed.
The waiting staff, front of house and kitchen need to work together to prevent this sort of thing happening again (and too, treat your customers and their concerns with a little respect.) See less
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