I never write reviews unless they are really great and then we will post positivity because we know how hard it is to be a business owner. However, this place is shocking and by far the worst hotel experience I have ever had and I've stayed all over Australia, America and Vanuatu. I would beg my friends and family not to visit this place because I would be concerned if they were so feel obligated to share our experience with other travelers.
The owners are extremely rude and the owner Kim is a bully and personally messaged me very rude remarks after I mentioned that I was concerned about the service we were receiving. Instead of trying to help make our experience a more pleasurable one she said that we can leave and stay somewhere else but we had paid in full and they were not willing to refund our money.
Upon checking in we were not greeted and were sent to the wrong room upon entering were told it was the wrong room and to go into room 5 which we did. Upon entering there was mould in the bathroom and public hair all over the bathroom sink. They are called a bed & breakfast but we're not offered breakfast. We were also not given shampoo or conditioner. They do not service your room including making your bed, providing clean towels or emptying your bins it is expected that you do this yourself even after paying $180 a night I would think they would at least provide clean towels and toiletries.
Once I questioned about the cleanliness and breakfast that is when the owner was very unprofessional and personally contacted me. The plates and cutlery they provide are also dirty and I found dried food on the plates it is expected that guests wash these themselves in the bathroom sink and it is clear that they don't go over them to clean it once the guest has left.
The disappointing thing is that the hotel has amazing potential it is in a great location. Also Kangaroo island is such a beautiful place. Everyone else on the island and all the tours, farms, wineries and experiences were run by such beautiful and kind hearted people which is what had me so shocked.
I'm not sure how they have had such good reviews in the past but perhaps they are going through some stuff but until something is done about the service or the attitude of the owners I highly recommend staying clear of the place. See less
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